40.1 Overview

The Virtual Backgrounds and My NFC Cards features work together to help the account owner create branded card artwork and order a physical NFC-enabled business card connected to an active VCard.

The complete workflow is:

The physical NFC card is programmed with the selected VCard’s public URL. When someone taps the card with a compatible phone, the phone opens that digital card.

The customer menu displays Virtual Backgrounds and, when NFC Card Types have been created by the platform administrator, My NFC Cards. These menu items are available within the primary customer-account section rather than the organization-subuser section.

Understanding NFC Cards

40.2 What NFC Means

NFC stands for Near Field Communication.

An NFC card contains a small embedded chip that can transmit a programmed web destination to a compatible nearby phone.

The typical visitor experience is:

The visitor does not ordinarily need to install the Book application to open the public VCard.

40.3 What Is Programmed onto the NFC Card

The system’s customer instructions identify the selected VCard URL as the destination written to the NFC card.

The physical chip should therefore open:

or the applicable custom-domain address connected to the VCard.

The chip does not contain the complete VCard website. It contains the destination that opens the online VCard.

40.4 NFC Card Versus Printed Business Card

A conventional printed business card displays fixed information such as:

1. Name
2. Company
3. Telephone number
4. Email
5. Website

An NFC card can open an online VCard containing current interactive information.

The public VCard can include:

The printed card remains static, but the online VCard can be updated.

40.5 NFC Card Versus QR Code

An NFC card and QR code can lead to the same destination.

NFC

The visitor taps the card.

QR Code

The visitor scans the printed code using the phone’s camera.

Using both provides a fallback for:

1. Phones without NFC
2. Phones with NFC disabled
3. Visitors who prefer scanning
4. Damaged or incorrectly programmed NFC chips
5. Devices that have difficulty detecting the card

40.6 NFC Card Versus Virtual Background

A Virtual Background is a downloadable image.

An NFC card is a physical product containing an NFC chip.

The Virtual Background can provide:

The NFC card separately requires its chip to be programmed with the selected VCard URL.

Creating Virtual Background artwork does not program an NFC chip.

40.7 NFC Card Versus VCF Contact File

An NFC card opens the public VCard website.

A VCF file imports contact details into a visitor’s Contacts application.

The visitor can:

1. Tap the NFC card.
2. Open the public VCard.
3. Select Add to Contact.
4. Download the VCF.
5. Save the cardholder to their device.

These are separate steps.

Accessing Virtual Backgrounds and NFC Cards

40.8 Opening Virtual Backgrounds

To prepare branded artwork:

1. Sign in to the primary customer account.
2. Select Virtual Backgrounds.
3. Choose a predefined design or open the Custom generator.
4. Select the appropriate VCard.
5. Create and download the artwork.

The customer routes provide separate operations for standard Virtual Backgrounds, Custom Virtual Backgrounds, VCard data retrieval, and card-image downloading.

40.9 Opening My NFC Cards

To browse and order a card:

1. Sign in to the primary customer account.
2. Locate My NFC Cards in the main menu.
3. Select it.
4. Wait for the available Card Types and existing orders to load.

The menu appears only when at least one NFC Card Type is available in the system.

40.10 My NFC Cards Menu Is Missing

Possible reasons include:

1. No NFC Card Types have been published.
2. The user is signed in through an organization subaccount.
3. The page has not refreshed.
4. The login session is outdated.
5. The NFC ordering feature is not configured.
6. The installation is incomplete.

Sign out and return through the primary account after the platform administrator confirms that NFC Card Types are available.

Preparing the VCard Before Ordering

40.11 Why the VCard Must Be Completed First

The selected VCard controls the destination programmed onto the NFC chip.

Its information can also populate the NFC ordering form.

Before ordering, review:

Do not order a card connected to an unfinished test VCard.

40.12 Confirming the Public VCard

Before placing the order:

1. Open VCards.
2. Locate the intended card.
3. Confirm that it is active.
4. Open Preview.
5. Copy the public URL.
6. Test the URL while signed out.
7. Review its name and contact information.
8. Test it on a phone.

The NFC destination should be publicly accessible without requiring the visitor to sign in.

40.13 Selecting the Correct VCard Alias

The URL Alias forms part of the public destination.

Example:

Use a professional and long-term alias before ordering the NFC card.

40.14 Avoid Changing the Alias After Ordering

Changing the VCard content normally does not require reprogramming the NFC card when the public URL remains the same.

Changing the URL Alias can change the destination.

This can cause the physical card to open:

1. An invalid address
2. An error page
3. An old redirect
4. The wrong VCard

Finalize the alias before production.

40.15 Information That Can Be Updated Later

When the NFC card points to the same public VCard URL, the account owner can update online information such as:

The physical NFC chip does not normally need to be rewritten merely because the contents of the same VCard were edited.

The printed information on the physical card will remain unchanged.

Preparing Virtual Background Artwork

40.16 Purpose of Virtual Background Artwork

The Virtual Background generator creates card-style images suitable for digital use and for submission to a card-printing provider.

The Custom generator can produce:

inside:

These files can serve as design references or printable artwork.

40.17 Predefined Versus Custom Artwork

Predefined Virtual Background

Uses an existing system design.

Suitable for:

1. Faster creation
2. Standard branding
3. Simple digital sharing
4. Basic print reference

Custom Virtual Background

Uses uploaded Front Image, Back Image, and Logo.

Suitable for:

1. Custom branding
2. Approved company colors
3. Custom NFC card artwork
4. Separate front-and-back design
5. QR-code inclusion

40.18 Choosing the Orientation

The Custom generator supports:

Most traditional NFC business cards use a horizontal landscape design.

Confirm the printing provider’s required orientation and dimensions before final production.

40.19 Front Artwork

The Front artwork can contain:

1. Name
2. Occupation
3. Email
4. Telephone
5. Location
6. Website
7. QR code
8. Brand background

Keep the important text and QR code away from the edges.

40.20 Back Artwork

The Back artwork generally contains:

1. Brand design
2. Logo
3. Slogan
4. QR code where intentionally included
5. Contact or website information
6. NFC tap instruction

Example instruction:

Do not make the back design so detailed that the logo or tap instruction becomes difficult to read.

40.21 QR Code Destination

The Custom Virtual Background QR code is generated from the Website field.

To connect it to the same VCard as the NFC chip, enter the complete public VCard URL in the Website field.

Example:

Download the completed image and scan the exported QR code before ordering.

40.22 Built-In NFC Card Images Versus Custom Artwork

The My NFC Cards area displays Card Types created by the platform administrator.

Each Card Type can have:

These images show the NFC product being offered.

The normal customer order form should not automatically be assumed to upload the complete front_canvas.png and back_canvas.png files.

The order workflow includes a customer Logo upload, while complete custom artwork may need to be sent separately according to the platform administrator’s production instructions.

Before paying for a custom-printed card, confirm whether:

1. The selected Card Type uses a standard design.
2. Only the uploaded Logo is customized.
3. The Virtual Background files must be sent separately.
4. The administrator accepts full front-and-back custom artwork.
5. Additional design approval is required.

Browsing NFC Card Types

40.23 Understanding Card Types

An NFC Card Type is a physical card option made available for purchase.

Different Card Types may vary by:

1. Material
2. Color
3. Front design
4. Back design
5. Finish
6. Description
7. Price
8. Production method

The platform administrator creates and prices these Card Types and manages customer orders through dedicated NFC Card Type and NFC Card Order operations.

40.24 Viewing Card Details

To review a Card Type:

1. Open My NFC Cards.
2. Locate the desired card.
3. Select its image or details action.
4. Review the card name.
5. Review its description.
6. Review the Front Card Image.
7. Review the Back Card Image.
8. Review the price.
9. Adjust the quantity where appropriate.

The details window displays the selected Card Type’s front and back images and recalculates the displayed price as the quantity changes.

40.25 Card Name

The Card Name identifies the product.

Examples may include:

Do not rely on the name alone. Review the description and both images.

40.26 Card Description

The description should explain important product information such as:

1. Material
2. Finish
3. Color
4. Intended customization
5. Card format
6. Production notes
7. Included printing
8. Special handling

Contact the platform administrator before ordering when the description does not answer a material question.

40.27 Front and Back Images

Review both card images.

Confirm that:

1. The images represent the intended product.
2. The front and back are clearly distinguished.
3. Colors are acceptable.
4. Any displayed branding is only an example.
5. The image agrees with the Card Type description.

The image can be a product representation rather than an exact color-calibrated print proof.

40.28 Price Per NFC Card

The displayed price generally represents the price per selected NFC card.

The total can be based on:

Additional tax may be applied when NFC Card Tax is enabled.

Choosing the Quantity

40.29 Quantity Controls

The Card Details window includes controls for increasing or decreasing the quantity.

The minimum quantity presented by the customer interface is one.

The displayed price updates according to the selected quantity.

Example:

40.30 Verify the Quantity Before Ordering

Before opening the order form, confirm:

1. Number of employees
2. Number of replacement cards
3. Number of locations
4. Whether one card is being purchased for testing
5. Whether each card needs a different VCard
6. Whether the complete quantity uses one design

Do not order several cards for different employees under one VCard unless that is intentional.

40.31 One VCard Per Order

The order form selects one VCard destination.

When different cards must open different VCards, create separate orders unless the platform administrator has provided another process.

Example:

This reduces the risk that several employees receive cards programmed to the same person.

Opening the NFC Order Form

40.32 Starting the Order

After selecting the Card Type and quantity:

1. Choose the order action.
2. Wait for the NFC Order form to open.
3. Confirm the selected Card Type.
4. Select the VCard.
5. Review the automatically populated information.
6. Complete the delivery and customization fields.
7. Select a payment method.
8. Review the order total.
9. Submit the order.

40.33 Card Type Selection

The order requires a selected NFC Card Type.

The Card Type can be selected by choosing its product image or Card Type option.

Do not continue until the correct card is visibly selected.

40.34 Selecting the VCard

In Select VCard:

1. Open the selector.
2. Search for the intended VCard.
3. Select it.
4. Wait for its data to load.
5. review all populated fields.

The customer form retrieves VCard data through a dedicated VCard-data operation used by the NFC ordering workflow.

Automatically Populated Information

40.35 Name

The ordering form combines the selected VCard’s First Name and Last Name.

Example:

Review the name before submitting.

40.36 Email

The selected VCard’s Email can populate the order form.

Use an actively monitored address because it may be used for:

1. Order notifications
2. Payment information
3. Production questions
4. Shipping updates
5. Status changes

40.37 Designation or Occupation

The VCard Occupation can populate the card’s Designation information.

Examples:

Keep the designation concise enough for printing.

40.38 Company Name

The selected VCard’s Company can populate Company Name.

Confirm that the value uses the approved public spelling.

Example:

40.39 Telephone Number

The selected VCard can provide:

Confirm that the complete number is correct and suitable for printing.

40.40 Location

The VCard Location can populate address-related information.

Do not assume that the VCard Location is automatically the same as the shipping address.

The printed business location and card-delivery address can serve different purposes.

Completing the Customer Order Information

40.41 Delivery Address

In Enter Address, enter the address where the physical card should be delivered.

Include:

Use an address where deliveries can be received securely.

40.42 Business Location Versus Shipping Address

Example:

Do not alter the public VCard Location merely to provide a shipping destination.

40.43 Company Name

Confirm that the Company Name is the business name intended for the printed card.

The shipping recipient can be different from the public Company Name.

40.44 Designation

Confirm that the Designation is the title intended for the physical design.

The printed card will not update when the VCard Occupation later changes.

Uploading the Logo

40.45 Logo Is Required

The NFC ordering interface contains a required Logo field.

Upload the approved logo intended for card customization.

Do not upload:

1. A screenshot of the logo
2. An unrelated photograph
3. A low-resolution social-media thumbnail
4. A logo without authorization
5. A file containing private information

40.46 Preparing the Logo

Use a logo that is:

1. High quality
2. Properly cropped
3. Easy to read
4. Consistent with brand standards
5. Suitable for the selected card color
6. Free of excessive empty space

A transparent PNG is often useful, but the printing provider may have specific requirements.

40.47 Logo Contrast

Consider the selected Card Type.

For a dark card:

For a light card:

Do not assume the printing team will automatically recolor the logo.

40.48 Virtual Background Logo Versus Order Logo

The logo embedded in a downloaded Virtual Background is part of that image.

The Logo field in the NFC order is a separate uploaded file.

Retain the original logo and upload that original where possible rather than extracting it from the completed Virtual Background image.

Reviewing Pricing

40.49 Price Calculation

The order can include:

A basic calculation is:

When tax is enabled:

40.50 Tax

The platform administrator can configure NFC Card Tax as a percentage.

Example:

Review the displayed total rather than calculating only from the card price.

40.51 Shipping Charges

Do not assume that shipping is included unless the order screen, invoice, Card Type description, or published policy confirms it.

Review whether the displayed total includes:

1. Card cost
2. Printing
3. Customization
4. Tax
5. Shipping
6. Handling

Contact the administrator before paying when the delivery charge is unclear.

Selecting a Payment Method

40.52 Payment Method

Choose one of the payment methods displayed in the order form.

The installed NFC workflow contains payment-return and success operations for multiple gateways, including Razorpay, Flutterwave, Mercado Pago, and Iyzico, together with other configured payment handling. Only methods that have been properly enabled should appear to the customer.

40.53 Online Payment

For an online gateway:

1. Select the method.
2. Submit the order.
3. Wait for the payment page or popup.
4. Verify the amount.
5. Complete the payment.
6. Do not close the browser during redirection.
7. Wait for the system to return.
8. Open My NFC Cards.
9. Confirm the Payment Status.

40.54 Manual Payment

Where Manual Payment is available:

1. Select Manual Payment.
2. Submit the order.
3. Follow the displayed payment instructions.
4. Retain the payment evidence.
5. Wait for administrative verification.
6. Review the Payment Status.

A manually submitted order may initially remain Pending until the payment is verified.

40.55 Avoid Duplicate Payments

Do not submit the order repeatedly when the payment page is still loading.

Before trying again:

1. Check My NFC Cards.
2. Check the payment account.
3. Check the confirmation email.
4. Confirm whether an Order was already created.
5. Contact support when the result is unclear.

Placing the Order

40.56 Final Order Review

Before selecting Order NFC, confirm:

40.57 Submitting

Select the order button once.

The application submits the order and then either:

1. Opens the selected payment gateway
2. Redirects to payment
3. Records a manual-payment order
4. Displays a success response
5. Returns an error that must be corrected

The programmed customer interface disables the order button while the request is being processed to reduce repeated submission.

40.58 Order Confirmation

A successful submission can display:

The order should then appear in My NFC Cards.

A successful order submission does not necessarily mean:

1. Payment has been confirmed.
2. Printing has started.
3. The card has been programmed.
4. The card has shipped.
5. The delivery address has been independently verified.

Review both Payment Status and Order Status.

Understanding My NFC Cards

40.59 My NFC Cards List

The customer order area can organize information such as:

Use the list to monitor each physical-card order.

40.60 Card Type

Card Type identifies which physical NFC product was ordered.

Confirm it against the front and back images reviewed before payment.

40.61 VCard Name

VCard Name identifies the digital destination connected to the order.

This is one of the most important values to verify.

A correctly printed card programmed to the wrong VCard is still an incorrect order.

40.62 Order Date

Order Date helps identify:

1. The newest order
2. A replacement order
3. An older version
4. A payment inquiry
5. A production delay
6. A duplicate order

40.63 Filtering Orders

Where filters are displayed, the customer or order-management interface can filter by:

Clear filters when an expected order does not appear.

Payment Status

40.64 Pending

Pending means payment has not yet been fully confirmed.

Possible reasons include:

1. Manual payment awaiting review
2. Incomplete checkout
3. Delayed gateway response
4. Failed return to the website
5. Payment still processing

Do not assume production has started.

40.65 Paid

Paid means the system or administrator has recorded the order as paid.

Retain the payment receipt and verify that the Order Status begins progressing.

40.66 Failed

Failed means the payment attempt was unsuccessful.

Possible causes include:

1. Declined payment
2. Gateway error
3. Authentication failure
4. Unsupported currency
5. Interrupted checkout
6. Expired session

Confirm that no charge was completed before attempting another payment.

40.67 Cancelled Payment

A cancelled payment can result when the customer leaves or cancels the payment process.

The order may remain unfulfilled.

Review the payment account and dashboard before placing another order.

Order Status

40.68 Pending

Pending indicates that the order has been received but has not yet advanced to shipping preparation.

During this stage, the administrator may be:

1. Verifying payment
2. Reviewing the VCard
3. Reviewing the Logo
4. Confirming customization
5. Preparing the card
6. Writing the VCard URL to the NFC chip

40.69 Ready To Ship

Ready To Ship indicates that production or programming has been completed sufficiently for shipment preparation.

Verify that the delivery address remains correct.

40.70 Shipped

Shipped means the card has been dispatched.

Where tracking information is supplied separately, retain it until delivery.

40.71 Delivered

Delivered indicates that fulfillment has been marked complete.

After receiving the card, complete the NFC and print-quality testing described later in this chapter.

40.72 Cancelled

Cancelled indicates that the order will not continue through normal fulfillment.

A cancelled Order Status does not automatically prove that payment has been refunded.

Payment reversal and order cancellation are separate processes.

Viewing NFC Order Details

40.73 Opening Order Details

Where a Details or View action is available:

1. Open My NFC Cards.
2. Locate the order.
3. Select View or Details.
4. Confirm the Order Date.
5. Confirm Card Type.
6. Confirm VCard.
7. Review payment information.
8. Review the delivery address.
9. Review quantity and totals.
10. Review the Order Status.

40.74 Card Details

The details can include:

40.75 Customer Details

Review:

Report an error promptly before production progresses.

40.76 Payment Details

Where recorded, payment information can include:

Do not publish the Transaction ID publicly.

40.77 NFC Order Invoice

The interface contains terminology for an NFC Order Invoice.

Where an invoice action is available, review:

1. Seller identity
2. Customer information
3. Order items
4. Price per card
5. Quantity
6. Subtotal
7. Tax
8. Total
9. Payment details

Save invoices in an approved business-records location.

Production Process

40.78 Administrator Fulfillment Workflow

The system’s built-in NFC guidance describes an administrative process of:

The customer should not assume that the card is programmed immediately when payment is submitted.

40.79 Confirming Custom Artwork

When full Virtual Background artwork is being used:

1. Confirm how it should be delivered.
2. Send front_canvas.png and back_canvas.png.
3. Clearly label Front and Back.
4. Include the Order reference.
5. Include the Card Type.
6. Confirm the intended orientation.
7. Request a proof where available.
8. Approve the proof before production.

Do not send only the ZIP without explaining its contents.

40.80 Print Proof

Review the proof for:

1. Name
2. Designation
3. Company
4. Email
5. Telephone
6. Website
7. Logo
8. QR code
9. Front and back orientation
10. Colors
11. Margins
12. Cropping
13. Safe areas

The NFC destination must also be verified separately.

40.81 URL Programming

The production team should program the selected VCard URL onto the chip.

Provide only the public URL.

Do not provide:

Receiving the NFC Card

40.82 Inspecting the Delivery

After delivery:

1. Confirm the package is undamaged.
2. Count the cards.
3. Confirm the Card Type.
4. Review the Front design.
5. Review the Back design.
6. Review printed contact details.
7. Review the logo.
8. Scan the QR code.
9. Test the NFC chip.
10. Confirm the correct VCard opens.

40.83 Testing with an iPhone

On a compatible iPhone:

1. Unlock the phone.
2. Hold the top portion of the phone near the NFC card.
3. Wait briefly.
4. Look for a notification.
5. Select the notification.
6. Confirm that the correct VCard opens.

Do not rapidly move the card across the phone.

Hold it steadily for a moment.

40.84 Testing with Android

On a compatible Android device:

1. Confirm that NFC is enabled where required.
2. Unlock the device.
3. Hold the NFC card near the phone’s NFC detection area.
4. Wait for the notification.
5. Open it.
6. Confirm the correct VCard.

The detection area can vary by manufacturer and device model.

40.85 Testing the QR Code

Use the phone camera to scan the printed QR code.

Confirm that it opens the same intended public VCard.

The NFC chip and QR code should normally lead to consistent destinations unless they were intentionally configured differently.

40.86 Testing Multiple Phones

Test with more than one device where possible:

This confirms that the card works for ordinary public visitors rather than only for the account owner.

Updating the Digital Information

40.87 Editing the VCard After Delivery

When the VCard URL remains unchanged:

1. Open VCards.
2. Edit the card.
3. Update the required information.
4. Save.
5. Open the public URL.
6. Tap the NFC card.
7. Confirm that the updated page appears.

The physical printed text will not change.

40.88 Changing the VCard Status

Deactivating the VCard can cause the physical NFC card to stop opening the intended public experience.

Before deactivation:

1. Review how many cards were distributed.
2. Provide a replacement destination where appropriate.
3. Notify cardholders.
4. Update or replace physical cards if necessary.

40.89 Deleting the VCard

Do not delete a VCard connected to active physical NFC cards without a migration plan.

A deleted destination may make every distributed card ineffective.

Prefer:

1. Updating the existing VCard
2. Redirecting the old address
3. Reprogramming the physical cards
4. Replacing the cards

40.90 Changing the Domain

When moving from a standard URL to a custom domain, confirm whether the previous URL will continue redirecting.

Test the physical NFC card after every domain change.

Reprogramming an NFC Card

40.91 When Reprogramming May Be Necessary

Reprogramming may be required when:

1. URL Alias changed
2. VCard was deleted
3. Domain changed without a redirect
4. The wrong VCard was written
5. The chip opens an invalid destination
6. The card is reassigned to another employee
7. The business changes the destination

40.92 Reprogramming Responsibility

The customer dashboard does not remotely rewrite a physical NFC chip merely because the selected VCard was edited.

Reprogramming generally requires:

1. A compatible NFC-writing device
2. An NFC-writing application
3. Physical possession of the card
4. An unlocked, rewritable NFC tag
5. Or assistance from the card supplier

Confirm whether the NFC chip has been locked before attempting to rewrite it.

40.93 Avoid Reprogramming Without Approval

Incorrect NFC-writing steps can:

1. Replace the working URL
2. Lock the chip
3. Make it difficult to correct
4. Program an incomplete destination
5. Expose a private URL

Use the supplier’s instructions or return the card for correction.

Privacy and Security

40.94 Public Information

Anything printed on the card can be:

1. Photographed
2. Shared
3. Copied
4. Posted online
5. Retained after the employee leaves

Use only information approved for public business use.

40.95 Lost NFC Cards

A lost NFC card can still open its programmed public destination.

When a card is lost:

1. Determine which VCard it opens.
2. Review whether the public information remains appropriate.
3. Change or deactivate sensitive links where necessary.
4. Consider replacing the VCard destination.
5. Order a replacement card.
6. Record the loss internally.

40.96 NFC Card Does Not Provide Account Access

The NFC destination should be a public VCard.

It should never open:

1. Administrative dashboard
2. Private customer account
3. Email inbox
4. Database manager
5. Payment-administration page
6. Private file system

40.97 Protecting Order Information

NFC orders can contain:

Store order documents and invoices securely.

Order Changes and Cancellations

40.98 Correcting Information After Submission

Contact the platform administrator promptly when any of these values are wrong:

1. VCard
2. Name
3. Company
4. Designation
5. Logo
6. Quantity
7. Shipping address
8. Card Type

A correction may no longer be possible after production begins.

40.99 Cancelling an Order

A cancellation request should include:

Do not assume that closing the browser or changing the VCard cancels the physical order.

40.100 Cancellation Versus Refund

Cancellation

Stops or attempts to stop production or fulfillment.

Refund

Returns an eligible payment.

One can occur without the other.

Review the published refund and NFC fulfillment policies.

Troubleshooting Access and Card Selection

40.101 My NFC Cards Does Not Appear

Confirm that:

1. The primary account owner is signed in.
2. NFC Card Types are available.
3. The account is not operating as an organization subuser.
4. The page has been refreshed.
5. The browser session is valid.

40.102 No Card Types Are Displayed

Possible reasons include:

1. No cards have been published.
2. Existing Card Types were removed.
3. The page failed to load.
4. The account session expired.
5. The NFC feature is temporarily unavailable.

Contact the platform administrator before attempting an unsupported direct URL.

40.103 Card Details Do Not Open

Try:

1. Refreshing the page.
2. Selecting the card image once.
3. Waiting for the request.
4. Trying another browser.
5. Confirming that the Card Type still exists.
6. Disabling an interfering browser extension.

40.104 Front or Back Image Is Missing

The administrator may not have uploaded the corresponding Card Type image, or the media file may be unavailable.

Do not order until the card’s appearance is sufficiently clear.

Troubleshooting VCard Selection

40.105 VCard Selector Is Empty

Confirm that:

1. The account has at least one VCard.
2. The VCard belongs to the current account.
3. The VCard was saved.
4. Search text is cleared.
5. The page loaded completely.

40.106 VCard Information Does Not Populate

1. Clear the VCard selection.
2. Select it again.
3. Wait for the data request.
4. Refresh the order form.
5. Confirm the source VCard contains information.
6. Try another browser.

40.107 Wrong Information Populates

Confirm:

1. Correct VCard was selected.
2. Similar VCard names were not confused.
3. The VCard itself is current.
4. The form did not retain an old browser value.
5. The correct customer account is open.

Correct the VCard before submitting the order.

Troubleshooting the Logo

40.108 Logo Is Rejected

Possible causes include:

1. Unsupported file type
2. Corrupted image
3. Excessive file size
4. Incomplete upload
5. Browser session error
6. Invalid filename

Try a properly cropped PNG or JPG.

40.109 Logo Preview Is Incorrect

Confirm that the selected file is the approved logo.

Remove it and upload the correct version before submitting.

40.110 Logo Has a White Box

The uploaded file may contain a solid white background.

Use a transparent PNG where the Card Type and printing process support transparency.

Troubleshooting Quantity and Pricing

40.111 Quantity Returns to One

The details modal initializes the quantity at one when opened.

Set the intended quantity immediately before continuing to the order.

40.112 Total Does Not Match

Review:

Close and reopen the Card Details window when the price display appears stale.

40.113 Tax Is Unexpected

Confirm whether NFC Card Tax is enabled and whether the displayed tax is a percentage.

Do not complete payment until the total is understood.

Troubleshooting Payment

40.114 Payment Page Does Not Open

Confirm that:

1. A Payment Method was selected.
2. Browser popups are permitted.
3. The internet connection is stable.
4. Required billing fields are complete.
5. The payment gateway is operational.
6. The Order button was selected once.

40.115 Payment Was Charged but Status Is Pending

1. Do not pay again immediately.
2. Save the payment receipt.
3. Record the Transaction ID.
4. Refresh My NFC Cards.
5. Wait for gateway reconciliation.
6. Contact support with the Order reference and payment evidence.

40.116 Payment Failed

Review the gateway’s message.

Possible causes include:

1. Declined card
2. Incorrect billing information
3. Authentication failure
4. Unsupported currency
5. Insufficient funds
6. Gateway interruption
7. Expired payment session

40.117 Duplicate Orders Appear

Possible causes include:

1. Order submitted repeatedly
2. Browser refreshed during processing
3. Payment retried from the original form
4. Two staff members placed the same order

Review:

1. Order Date
2. Card Type
3. VCard Name
4. Quantity
5. Payment Status

Contact support before paying both orders.

Troubleshooting Order Tracking

40.118 Order Does Not Appear

Confirm that:

1. The success message appeared.
2. The correct account is open.
3. Filters are cleared.
4. Another result page is not selected.
5. Payment redirection returned successfully.
6. The order was not submitted through another account.

40.119 Status Has Not Changed

Production can require time for:

1. Payment verification
2. Artwork review
3. Printing
4. NFC programming
5. Quality control
6. Shipping

Contact support when the published or agreed fulfillment period has passed.

40.120 Order Says Delivered but Card Was Not Received

1. Review the shipping address.
2. Check with the recipient or mailroom.
3. Review tracking information.
4. Contact the carrier where applicable.
5. Notify the platform administrator.
6. Preserve all order and delivery records.

Troubleshooting the Physical Card

40.121 Phone Does Not Recognize the Card

Try:

1. Unlocking the phone
2. Removing a thick phone case
3. Moving the card slowly around the NFC detection area
4. Confirming NFC is enabled
5. Testing another phone
6. Holding the card steadily for several seconds
7. Avoiding contact with other NFC cards

40.122 NFC Opens the Wrong VCard

Stop distributing the card.

Record:

1. Card Type
2. Order reference
3. Intended VCard
4. Actual destination
5. Test device
6. Date detected

Contact the supplier for reprogramming or replacement.

40.123 NFC Opens an Error Page

Possible causes include:

1. VCard is inactive.
2. Alias changed.
3. VCard was deleted.
4. Domain configuration changed.
5. Wrong URL was programmed.
6. Public website is unavailable.

Open the intended URL manually to determine whether the problem is the card or the website.

40.124 QR Works but NFC Does Not

This suggests that:

1. The NFC chip may not be programmed.
2. The chip may be damaged.
3. The phone may not detect NFC.
4. The programmed NFC URL may differ from the QR destination.

Test the card on another NFC-capable phone.

40.125 NFC Works but QR Does Not

The QR code may be:

1. Printed too small
2. Blurred
3. Cropped
4. Low contrast
5. Covered by another design element
6. Programmed to an old URL

Test the original artwork file and compare the printed code.

40.126 Printed Information Is Wrong

The online VCard can be corrected, but the printed card cannot be changed electronically.

Contact the supplier regarding replacement or reprinting.

40.127 Updated VCard Still Shows Old Information

Try:

1. Refreshing the public page.
2. Opening the VCard in a private browser.
3. Confirming the correct VCard was edited.
4. Clearing browser cache.
5. Confirming the NFC card opens the intended alias.

Virtual Background and NFC Card Checklist

40.128 Before Creating Artwork

Confirm that:

1. The correct VCard exists.
2. The VCard is active.
3. The public URL works.
4. The alias is final.
5. Name is correct.
6. Company is correct.
7. Designation is correct.
8. Email is correct.
9. Telephone is correct.
10. Location is approved.
11. Logo is approved.
12. QR destination is correct.

40.129 Before Ordering

Confirm that:

1. My NFC Cards is available.
2. The correct Card Type is selected.
3. Front and Back images were reviewed.
4. Card description was reviewed.
5. Price per card is understood.
6. Quantity is correct.
7. The correct VCard is selected.
8. Automatically populated information is accurate.
9. Delivery address is complete.
10. Logo is correct.
11. Custom artwork requirements were confirmed.
12. Tax is understood.
13. Total is correct.
14. Payment Method is correct.

40.130 After Ordering

Confirm that:

1. Order success was displayed.
2. The order appears in My NFC Cards.
3. Card Type is correct.
4. VCard Name is correct.
5. Order Date is correct.
6. Payment Status is correct.
7. Quantity and Total are correct.
8. Payment receipt is retained.
9. Any custom artwork was sent.
10. Production questions are answered promptly.
11. Order Status is monitored.

40.131 After Delivery

Confirm that:

1. Correct number of cards arrived.
2. Front design is correct.
3. Back design is correct.
4. Logo is correct.
5. Printed contact information is correct.
6. QR code scans.
7. NFC works on iPhone where available.
8. NFC works on Android where available.
9. Correct VCard opens.
10. Public VCard is active.
11. Card condition is acceptable.
12. Delivery and testing records are retained.

Chapter Completion

At the end of this chapter, the user should understand how Virtual Backgrounds and NFC Cards work together, how to prepare card artwork, complete the source VCard, browse available NFC Card Types, select the VCard URL that will be written to the physical card, enter customer and delivery information, upload a Logo, select quantity and payment, track Payment and Order Statuses, test the delivered card, update the connected VCard, and troubleshoot printing, QR-code, payment, shipping, and NFC-programming problems.