30.1 Overview

The WhatsApp Product Order area allows the store owner to review and manage orders submitted through public WhatsApp Stores.

A WhatsApp Store can present:

When a customer places an order, the order information can be recorded for review through the Book dashboard. The customer dashboard provides a separate WhatsApp Product Order menu that is independent of the standard VCard Product Orders area.

The programmed order-management operations include:

30.2 WhatsApp Product Orders Versus Standard Product Orders

The system contains two separate product-order areas.

WhatsApp Product Orders

Created through products belonging to a WhatsApp Store.

These orders can include:

1. Several products
2. Product quantities
3. Order items
4. A combined Grand Total
5. The originating WhatsApp Store
6. Stock-related information
7. Store-order status

Standard Product Orders

Created through the Products section of an individual VCard.

A standard VCard Product Order is based on the selected VCard Product and its transaction workflow.

Do not search the standard Product Orders list for an order submitted through a WhatsApp Store.

30.3 WhatsApp Orders Versus WhatsApp Messages

A customer may send an ordinary message to the store’s WhatsApp number without completing the store’s formal order process.

An ordinary WhatsApp conversation may contain:

Is this product available?

A recorded WhatsApp Store Product Order may contain:

Do not treat every WhatsApp message as a completed order.

Confirm that a corresponding order record exists before beginning fulfillment.

30.4 Global Orders Versus Store-Specific Orders

The application supports two order-management contexts.

Global WhatsApp Product Order List

The main dashboard’s WhatsApp Product Order option displays transactions from the WhatsApp Stores managed through the account.

Use this area to:

1. Review orders from several stores
2. Open complete order details
3. Update order statuses
4. Download invoices
5. Identify the originating store

Store-Specific Order Management

The WhatsApp Store management system also contains operations for viewing, updating, and deleting orders connected to an individual store.

Use the store-specific context when:

1. Reviewing one store
2. Investigating one product catalog
3. Managing store-level pending orders
4. Confirming which store received the order
5. Deleting an eligible store order where the action is provided

The global and store-specific views can present related order information through different management interfaces.

Preparing the WhatsApp Store

30.5 Create and Activate the Store

Before accepting orders:

1. Open WhatsApp Stores.
2. Create or edit the appropriate store.
3. Enter the Store Name.
4. Enter the correct WhatsApp Number.
5. Review the Store Unique Alias.
6. Upload the approved Store Logo.
7. Configure the store design.
8. Confirm that the store is active.
9. Open its public URL.
10. Test it on a phone.

Do not distribute an inactive or unfinished store.

30.6 Confirm the WhatsApp Number

The store’s WhatsApp number is an essential operational destination.

Confirm that:

1. The number is active.
2. The correct country code is used.
3. The account belongs to the business.
4. Staff monitor the account.
5. The account can receive new customer conversations.
6. Former employees do not control the number.
7. The number is not connected to another unrelated store.

Submit a controlled test order and confirm that the expected WhatsApp account receives or can continue the order conversation where the public workflow uses WhatsApp.

30.7 Confirm the Store Alias

The Store Unique Alias forms part of the store’s public address.

After changing the alias:

1. Open the new store address.
2. Test the product catalog.
3. Test the shopping cart.
4. Test Place Order.
5. Replace old links.
6. Replace old QR codes where applicable.
7. Review VCards connected to the store.
8. Update external marketing materials.

Avoid changing an established alias unnecessarily.

30.8 Connecting a Store to a VCard

A VCard can be connected to one or more saved WhatsApp Stores through the VCard’s WhatsApp Store editor.

The editor provides a multiple-selection field containing the account’s WhatsApp Stores.

To connect a store:

1. Open VCards.
2. Edit the desired VCard.
3. Select WhatsApp Store.
4. Select the store or stores to display.
5. Select Save.
6. Open the public VCard.
7. Confirm that the correct store appears.
8. Open the store and test the ordering process.

Connecting a store to a VCard does not merge the WhatsApp Store’s products with the VCard’s standard Products section.

Product Categories and Products

30.9 Create Product Categories

Categories help customers locate products.

Examples include:

Before creating Products:

1. Open the WhatsApp Store.
2. Select Products Categories.
3. Create the required categories.
4. Use clear names.
5. Remove duplicate categories.
6. Confirm that every category belongs to the correct store.

30.10 Create Store Products

A WhatsApp Store Product can include information such as:

The WhatsApp Store product system is separate from the standard VCard Product editor.

Creating a Product inside a VCard does not automatically add it to a WhatsApp Store.

30.11 Selling Price

The Selling Price is the price presented to the customer for purchasing the Product.

Before publishing, confirm that it is:

1. Numerically correct
2. Displayed in the intended currency
3. Consistent with the store’s policies
4. Updated after approved price changes
5. Not confused with the Net Price

The Selling Price should be reviewed in the public store, shopping cart, order summary, dashboard order, and invoice.

30.12 Net Price

The Net Price can be used as the Product’s internal base or comparison value, depending on the store’s configured presentation and business process.

Do not assume that customers understand what Net Price represents.

Review the public Product and confirm that:

1. The Selling Price is clear.
2. Any displayed discount is accurate.
3. The Net Price is not presented misleadingly.
4. Promotional pricing has an approved basis.
5. Expired offers are removed.

Inventory and Stock

30.13 Total Stock

Total Stock represents the total quantity recorded for the Product.

Example:

This value may represent the quantity initially entered into the store’s inventory record.

Do not enter a number that the business cannot reasonably supply.

30.14 Available Stock

Available Stock represents the Product quantity currently shown as available.

Example:

Available Stock should be reviewed after:

1. New orders
2. Cancelled orders
3. Returns
4. Damaged inventory
5. Manual sales
6. Offline purchases
7. Stock deliveries
8. Inventory corrections

30.15 Out-of-Stock Validation

The programmed interface includes an out-of-stock message that identifies the affected Product and instructs the customer to remove it from the cart.

This can occur when:

1. Available Stock is zero.
2. The requested quantity exceeds the current stock.
3. Stock changed after the customer added the item.
4. Another order affected availability.
5. The Product was made unavailable.

Do not advise the customer to repeatedly submit the same unavailable cart.

30.16 Do Not Rely on the Store as the Only Inventory Record

The WhatsApp Store contains stock fields, but the business should still maintain appropriate inventory controls when selling physical goods.

Reconcile:

Complete an inventory test before assuming that every order automatically produces the exact desired stock adjustment for the business’s particular workflow.

Public Shopping Experience

30.17 Browsing Products

Depending on the selected WhatsApp Store template, customers may be able to:

1. Browse categories
2. View all Products
3. Search for Products or items
4. Filter by price
5. Sort from low to high
6. Sort from high to low
7. Open Product Details
8. Review recommended Products
9. Add Products to a cart

The exact wording may differ across store types, including ecommerce, grocery, restaurant, clothing, jewellery, travel, or home décor templates.

30.18 Product Details

Before accepting orders, open each public Product and confirm:

1. Product Name is correct.
2. Description is complete.
3. Product images are clear.
4. Category is correct.
5. Selling Price is correct.
6. Stock is available.
7. Recommended Products are appropriate.
8. The Add to Cart or Order action works.
9. The page works on a phone.

30.19 Adding Products to the Cart

A customer can select Add to Cart for the Product.

The cart can contain multiple Product entries.

After adding an item, the customer should review:

The cart should not be treated as a confirmed order until the customer completes Place Order.

30.20 Quantity

The shopping-cart interface supports Product quantities.

Example:

The customer should confirm that:

1. The intended quantity is selected.
2. The quantity does not exceed available stock.
3. Accidental duplicate items were removed.
4. The Total Price updates correctly.

The store owner should compare the saved order quantity against inventory before fulfillment.

30.21 Order Summary

The public Order Summary allows the customer to review the intended purchase before placing the order.

It can include:

The customer should correct the cart before selecting Place Order.

A later WhatsApp conversation should not be used to silently replace the recorded order without documenting the change.

30.22 Placing the Order

The customer generally completes the process by selecting:

or:

Depending on the public store workflow, the order can be recorded in the Book system and can continue through the store’s WhatsApp contact process.

Test the complete action and confirm that:

1. A dashboard order is created.
2. The correct WhatsApp number is used where applicable.
3. The correct items are included.
4. Quantities are correct.
5. The Grand Total is correct.
6. Customer information is available.
7. The customer receives a clear result.

Opening WhatsApp Product Orders

30.23 Opening the Global Order List

From the main customer dashboard:

1. Select WhatsApp Product Order.
2. Wait for the order list to load.
3. Review the newest orders.
4. Identify the originating store.
5. Open the Order Details action.

The main route provides a combined WhatsApp Product Order index, with separate operations for order details, invoice download, and status updates.

30.24 Information in the Order List

The list can include information such as:

The exact visible columns can vary according to the table layout.

Use Order Details when the list does not display all information.

30.25 Order ID

The Order ID identifies the saved order.

Use it when:

1. Communicating with the customer
2. Comparing a WhatsApp conversation
3. Reviewing an invoice
4. Investigating a duplicate
5. Recording shipment information
6. Handling a cancellation
7. Reconciling payment
8. Transferring the order into another system

Do not confuse the Order ID with a Product ID, transaction reference, or shipping tracking number.

30.26 Store Name

When several WhatsApp Stores exist, confirm the Store Name.

Example:

An order from one store should not be fulfilled using another store’s inventory, policies, branding, or WhatsApp account.

30.27 Order Date

The Order Date identifies when the order was submitted.

Use it to:

1. Prioritize older Pending orders
2. Match WhatsApp conversations
3. Review promotional pricing
4. Confirm shipping timelines
5. Identify duplicates
6. Verify invoice information

Review the account’s date and time settings when the displayed date appears inconsistent.

30.28 Grand Total

The Grand Total represents the combined total of the saved order items.

Before fulfillment, compare the Grand Total with:

Do not assume the total includes tax, shipping, service charges, or discounts unless those amounts are visibly included and have been tested.

Viewing Order Details

30.29 Opening Order Details

Select the View or Order Details action beside the order.

The Order Details interface can present:

Review the complete order before changing its status.

30.30 Order Items

The Order Items area identifies the Products included in the order.

For each item, confirm:

1. Product Name
2. Product image where displayed
3. Selected quantity
4. Selling Price
5. Item total
6. Product availability
7. Correct store

When no valid items are connected, the interface can display No Items Found.

Do not begin fulfillment when the order contains no identifiable items.

30.31 Reviewing Quantities

Example:

Confirm that:

and that all Line Totals produce the Grand Total.

Investigate discrepancies before requesting payment or dispatching goods.

30.32 Customer Information

Review all customer information displayed with the order.

Depending on the saved order workflow, this may include:

Use only the information actually displayed in the order.

Contact the customer when important fulfillment information is missing.

30.33 Confirm the WhatsApp Conversation

When the order continues through WhatsApp:

1. Locate the customer’s conversation.
2. Confirm the Order ID where included.
3. Compare the Product names.
4. Compare the quantities.
5. Compare the Grand Total.
6. Confirm any requested changes.
7. Record approved changes.
8. Avoid fulfilling conflicting versions of the order.

Do not rely only on a screenshot of a WhatsApp message when the dashboard order contains different information.

Order Statuses

30.34 Available Statuses

The programmed order language contains four primary Product Order statuses:

Use them consistently throughout the fulfillment process.

30.35 Pending

Use Pending when:

1. The order was recently received.
2. Staff have not reviewed it.
3. Customer information needs confirmation.
4. Inventory is being checked.
5. Payment is awaiting verification.
6. Fulfillment has not begun.
7. The customer requested a change that is still being reviewed.

Pending orders should be reviewed promptly.

30.36 Dispatched

Use Dispatched when the order has left the business or has been transferred to the delivery process.

Before selecting Dispatched, confirm that:

1. The order was approved.
2. Payment requirements were satisfied.
3. Products were available.
4. Items were packed.
5. The delivery address was verified.
6. The parcel was given to the carrier or delivery person.
7. Tracking information was recorded externally where applicable.

30.37 Delivered

Use Delivered when the order has reached the customer or the final deliverable has been supplied.

Evidence may include:

1. Carrier delivery confirmation
2. Customer acknowledgment
3. In-person handoff
4. Digital-delivery confirmation
5. Internal delivery record

Do not select Delivered merely because the order was prepared or dispatched.

30.38 Cancelled

Use Cancelled when the order will not be fulfilled.

Possible reasons include:

1. Customer cancellation
2. Payment failure
3. Product unavailable
4. Duplicate order
5. Invalid customer information
6. Incorrect delivery location
7. Suspected fraud
8. Business unable to fulfill
9. Order replaced by a corrected order

Record the cancellation reason in the organization’s external order-management process when the dashboard does not provide a notes field.

30.39 Updating the Order Status

To update a WhatsApp Product Order:

1. Open WhatsApp Product Order.
2. Locate the correct Order ID.
3. Open Order Details.
4. Review the Products and quantities.
5. Review the customer information.
6. Verify payment where applicable.
7. Select the correct status.
8. Save or confirm the update.
9. Wait for the success confirmation.
10. Refresh the order list.

The system provides a dedicated status-update operation for WhatsApp Product Order transactions.

30.40 Status Changes Do Not Replace Customer Communication

Do not assume that changing the dashboard status automatically sends a useful WhatsApp message to the customer.

After changing a status:

1. Open the customer’s approved WhatsApp conversation.
2. Identify the order.
3. Explain the current status.
4. Provide dispatch or tracking information.
5. Explain cancellation or refund steps where applicable.
6. Record the communication.

Test any automatic email or message behavior before relying on it.

Store-Specific Order Actions

30.41 Viewing an Order from Store Management

The application also contains a store-specific order-details operation associated with WhatsApp Store Products.

Where the action is presented:

1. Open WhatsApp Stores.
2. Locate the appropriate store.
3. Open its Product or Order management area.
4. Select the order.
5. Review Order Details.
6. Confirm that the order belongs to that store.

This view can be useful when staff manage one store at a time.

30.42 Updating a Store-Specific Order

A separate store-level status-update operation is programmed.

Use it when the order is being managed from within the individual WhatsApp Store.

After updating:

1. Confirm the success message.
2. Reopen the order.
3. Confirm the new status.
4. Review the global WhatsApp Product Order list.
5. Confirm that the information is consistent where the same order appears.

30.43 Deleting a Store-Specific Order

A delete operation is available for eligible store-specific orders.

Before deleting:

1. Confirm the correct Order ID.
2. Confirm the correct Store.
3. Confirm that the order is not active.
4. Confirm that payment or accounting records do not require retention.
5. Preserve information required for business records.
6. Confirm that the customer has been handled.
7. Review inventory consequences.

The global WhatsApp Product Order transaction routes do not expose the same ordinary delete operation, so a Delete button should not be expected on every order screen.

30.44 No Visible Restore Option

A deleted store-specific order does not have a visible customer-facing restore control.

Before deletion, retain any authorized record containing:

Do not delete an order merely to remove it from the Pending list.

Invoice Management

30.45 WhatsApp Product Order Invoice

The global WhatsApp Product Order area provides a PDF invoice-download operation.

The generated document is identified as a:

Use it to document the saved order information.

30.46 Downloading the Invoice

To download:

1. Open WhatsApp Product Order.
2. Locate the desired order.
3. Select the Invoice or PDF action.
4. Wait for the document to generate.
5. Open the PDF.
6. Review every item.
7. Confirm the Grand Total.
8. Save or send it through an approved process.

The dedicated invoice route is programmed separately from the normal order-details view.

30.47 Reviewing the Invoice

Confirm that the invoice contains the correct:

Do not send the invoice when:

1. The wrong customer appears.
2. The order items are incomplete.
3. The price is incorrect.
4. The currency is unclear.
5. The Grand Total does not match.
6. The invoice belongs to another store.

30.48 Invoice Versus Payment Receipt

An invoice documents the order.

It does not necessarily prove that payment was received.

Before describing the order as paid, confirm the payment through the approved:

1. Payment-provider account
2. Bank account
3. Cash-handling process
4. Manual payment verification
5. Accounting system

30.49 Invoice Versus Tax Invoice

The generated PDF may not include every field required for a formal tax invoice in the business’s jurisdiction.

Additional requirements may include:

1. Legal business name
2. Registered address
3. Tax identification number
4. Sales-tax calculation
5. Shipping charges
6. Customer tax information
7. Formal invoice sequence
8. Refund terms

Use an approved accounting system when additional invoicing requirements apply.

Payments

30.50 Confirm the Actual Payment Process

WhatsApp ordering can involve different payment arrangements, such as:

Do not assume the Order Status represents Payment Status.

Before fulfillment, verify:

1. Whether payment is required
2. Which payment method applies
3. Whether payment was completed
4. Whether the amount matches
5. Whether the currency matches
6. Whether a refund or reversal exists

30.51 Do Not Collect Sensitive Payment Credentials Through WhatsApp

Never request that a customer send:

through a WhatsApp message.

Use an approved secure payment provider or invoicing process.

30.52 Cancellation and Refunds

Changing the order to Cancelled does not automatically complete a refund.

A cancellation may require:

1. Confirming the original payment.
2. Reviewing the refund policy.
3. Obtaining internal approval.
4. Processing the refund through the payment provider.
5. Recording the refund reference.
6. Informing the customer.
7. Updating accounting records.
8. Updating inventory where appropriate.

Email Notifications

30.53 Store Owner Notification

The system contains an email-template type for sending WhatsApp Store Product Order information to the store user.

Email delivery depends on:

1. Notification configuration
2. Correct account email
3. Mail-server configuration
4. Sending-domain authorization
5. Recipient mailbox
6. Spam filtering

Review the dashboard even when email notifications normally work.

30.54 Test the Notification

Submit an authorized order and confirm that:

1. The order appears in the dashboard.
2. The intended store owner receives the message.
3. The Store Name is correct.
4. Product information is correct.
5. The customer information is accurate.
6. The Grand Total matches.
7. The message uses current branding.

Do not ask a customer to reorder merely because the email was not received before checking the dashboard.

Fulfillment

30.55 Physical Products

For physical Products:

1. Confirm the order.
2. Verify payment requirements.
3. Verify stock.
4. Confirm quantities.
5. Confirm the delivery address.
6. Prepare the Products.
7. Package the items.
8. Record carrier and tracking information externally.
9. Change the order to Dispatched.
10. Notify the customer.
11. Confirm delivery.
12. Change the order to Delivered.

30.56 Food and Restaurant Orders

For food or restaurant stores:

1. Confirm the customer’s requested items.
2. Confirm quantities.
3. Confirm preparation availability.
4. Confirm pickup or delivery.
5. Confirm the address where applicable.
6. Confirm timing.
7. Confirm payment.
8. Update the customer through WhatsApp.
9. Mark the order appropriately after delivery.

Do not use Dispatched before the order has actually left the preparation location.

30.57 Travel and Package Orders

For a travel or package store, an order may represent:

1. Tour interest
2. Package booking
3. Number of persons
4. Reservation request
5. Travel-service purchase

The dashboard order should not be treated as a completed reservation until availability, identity requirements, pricing, payment, and confirmation have been reviewed.

Use the business’s approved reservation system for final booking details.

30.58 Digital Products

For digital Products:

1. Verify the order.
2. Verify payment.
3. Confirm the customer’s email or approved WhatsApp account.
4. Deliver the file or access securely.
5. Avoid sending reusable private credentials.
6. Record the delivery.
7. Mark the order Delivered.

30.59 Internal Fulfillment Record

The WhatsApp Product Order interface should not be treated as a complete inventory, shipping, accounting, or project-management system.

Maintain additional information such as:

Duplicate and Changed Orders

30.60 Identifying Duplicate Orders

Possible duplicate indicators include:

1. Same customer
2. Same Products
3. Same quantities
4. Same Grand Total
5. Same delivery information
6. Orders submitted within a short period
7. Customer report of repeated submission
8. Matching WhatsApp messages

Contact the customer before fulfilling both orders when duplication is uncertain.

30.61 Handling a Duplicate

1. Compare the Order IDs.
2. Compare the items.
3. Compare the quantities.
4. Compare payment records.
5. Review the WhatsApp conversation.
6. Confirm the intended order with the customer.
7. Cancel or delete only the invalid duplicate.
8. Process a refund where required.
9. Reconcile inventory.

30.62 Customer Changes the Order Through WhatsApp

A customer may request:

1. Additional items
2. Removed items
3. Different quantities
4. Another delivery address
5. Another pickup time

When the dashboard order cannot be edited directly:

1. Preserve the original order.
2. Confirm the requested change in writing.
3. Calculate the revised total.
4. Confirm payment implications.
5. Create an updated internal fulfillment record.
6. Cancel and replace the order when appropriate.
7. Avoid changing the order without the customer’s approval.

30.63 Product Price Changes After Ordering

A later Product-price change should not silently alter the customer’s confirmed historical order.

Use the price recorded at the time of the order unless:

1. The order was not finalized.
2. A pricing error must be corrected.
3. The customer agrees to the correction.
4. Applicable law or policy requires another result.

Document every approved correction.

Privacy and Security

30.64 Protect Customer Information

WhatsApp Store Orders may contain:

Limit access to authorized staff.

Do not display order information publicly or share it through unauthorized groups.

30.65 Store Policies

The WhatsApp Store supports policy content including:

Keep these policies accurate and accessible.

They should address:

1. Information collected
2. WhatsApp communication
3. Order processing
4. Payment
5. Delivery
6. Shipping
7. Returns
8. Refunds
9. Cancellation
10. Customer responsibilities
11. Data retention

30.66 WhatsApp Privacy

Using WhatsApp means customer communications can also be processed through that external service.

The Privacy Policy should accurately explain the business’s use of WhatsApp where appropriate.

Do not add customers to unrelated marketing groups or mailing lists merely because they submitted an order.

30.67 Retention

Determine how long order records are retained based on:

1. Fulfillment needs
2. Accounting requirements
3. Tax requirements
4. Disputes
5. Refund periods
6. Legal obligations
7. Privacy commitments

Do not delete required records merely to simplify the dashboard.

Duplicated WhatsApp Stores

30.68 Review a Duplicated Store

After duplicating a WhatsApp Store:

1. Open the duplicate.
2. Review the Store Name.
3. Review the WhatsApp Number.
4. Review the Store Alias.
5. Review every category.
6. Review every Product.
7. Review Net and Selling Prices.
8. Review Total and Available Stock.
9. Review policies.
10. Review notification email.
11. Submit a controlled order.
12. Confirm that it appears under the correct store.

30.69 Duplication Risks

A duplicated store may retain:

Do not distribute the duplicate until the complete ordering workflow has been tested.

Troubleshooting

30.70 WhatsApp Product Order Does Not Appear in the Menu

Confirm that:

1. The correct customer account is open.
2. The page has been refreshed.
3. The account has access to the WhatsApp Store functions.
4. The browser session is valid.
5. The menu is not collapsed.

Do not use the standard Product Orders menu as a substitute.

30.71 Customer Cannot Add a Product to the Cart

Confirm that:

1. The Product exists.
2. The Product belongs to the correct store.
3. The store is active.
4. The Product has a Selling Price.
5. Available Stock is greater than zero.
6. The Product is publicly visible.
7. The browser page was refreshed.
8. The store template loaded completely.

30.72 Product Is Out of Stock

Review:

Correct the stock only after confirming the physical inventory.

Do not increase Available Stock merely to bypass the warning.

30.73 Wrong Price Appears

Review:

1. Selling Price
2. Net Price
3. Public Product page
4. Shopping cart
5. Order Summary
6. Saved order
7. Invoice
8. Currency

Confirm whether the business recently changed the price.

30.74 Cart Total Is Incorrect

Recalculate:

Then compare the combined amount with the Grand Total.

Also review:

1. Duplicate items
2. Removed items
3. Old browser data
4. Price changes after an item entered the cart
5. Store currency
6. Discounts where displayed

Refresh the cart and recreate it during testing.

30.75 Place Order Does Nothing

Confirm that:

1. The store is active.
2. The customer completed required information.
3. Products remain in stock.
4. Quantities are valid.
5. The WhatsApp Number is correct.
6. The browser permits opening WhatsApp.
7. WhatsApp or WhatsApp Web is available.
8. The internet connection is active.
9. Required policies were accepted where displayed.

30.76 WhatsApp Opens the Wrong Number

Open the WhatsApp Store editor and review WhatsApp No.

Confirm:

Save the correction and test again on a phone.

30.77 WhatsApp Message Has Incorrect Products

Confirm that:

1. The correct store was opened.
2. The cart was refreshed.
3. Removed Products were actually removed.
4. Quantities are current.
5. The customer did not reuse an old browser tab.
6. The public store is not displaying cached content.

Create a new test cart after clearing the previous one.

30.78 Dashboard Order Is Missing

Confirm that:

1. Place Order completed.
2. The customer received a success result.
3. The correct account is open.
4. The WhatsApp Product Order list was refreshed.
5. The order did not remain only as an uncompleted cart.
6. The customer did not send an ordinary WhatsApp message instead of placing the order.
7. The correct Store Alias was used.

30.79 Order Appears Under the Wrong Store

Confirm that:

1. The correct public Store URL was distributed.
2. The VCard was connected to the correct Store.
3. A duplicated Store was not confused with the original.
4. The Store Alias is correct.
5. The customer did not use an older saved link.

Replace incorrect links and QR codes.

30.80 Order Details Show No Items

Possible causes include:

1. The order-item relationship is missing.
2. Products were removed incorrectly.
3. The record is incomplete.
4. The wrong order was opened.
5. A store-level order and transaction-level order were confused.

Do not fulfill the order until the customer and items have been confirmed.

30.81 Order Status Will Not Update

Confirm that:

1. The order still exists.
2. A valid status was selected.
3. The correct order context is open.
4. The browser session is active.
5. The update confirmation appeared.
6. The page was refreshed.

Try opening the order from the global list when the store-specific action fails, or vice versa.

30.82 Customer Did Not Receive a Status Update

A dashboard status change should not be assumed to send a WhatsApp message.

Contact the customer directly through the approved WhatsApp conversation or another authorized method.

30.83 Invoice Will Not Download

Confirm that:

1. The order exists in the global WhatsApp Product Order list.
2. The Invoice action is available.
3. The browser permits downloads.
4. The session remains active.
5. The download was not blocked.
6. The correct order was selected.

Store-specific nontransaction orders may not provide the same PDF action.

30.84 Invoice Contains Incorrect Information

Review the underlying:

1. Store
2. Order
3. Customer
4. Product items
5. Quantities
6. Prices
7. Grand Total

Do not manually change a generated invoice in a way that misrepresents the saved order.

Use an approved accounting process for a corrected formal invoice.

30.85 Order Cannot Be Deleted

The delete operation is programmed for eligible store-specific orders and is not exposed as a standard global transaction action.

When no Delete button appears:

1. Preserve the transaction.
2. Update its status appropriately.
3. Record a cancellation where necessary.
4. Follow accounting and retention requirements.

Do not attempt to delete the database record directly.

30.86 Deleted Order Still Appears

Confirm that:

1. The delete confirmation succeeded.
2. The correct store-specific order was selected.
3. The page was refreshed.
4. A global transaction record does not still exist.
5. A duplicate order does not exist.
6. The browser is not displaying cached content.

30.87 Store Owner Email Was Not Received

Check:

1. The order dashboard
2. Account email
3. Spam folder
4. Notification configuration
5. Mail settings
6. Sending-domain authorization
7. Receiving mailbox capacity
8. Email-template configuration

Do not ask the customer to submit the order again before confirming that no dashboard order exists.

30.88 WhatsApp Product Order Checklist

Before relying on the WhatsApp Store order workflow, confirm that:

1. The Store Name is accurate.
2. The WhatsApp Number is correct.
3. The Store Alias works.
4. The store is active.
5. Product Categories are organized.
6. Every Product has an accurate Selling Price.
7. Net Prices are used appropriately.
8. Product images are clear.
9. Total Stock is accurate.
10. Available Stock is accurate.
11. Out-of-stock behavior was tested.
12. The shopping cart works.
13. Quantity changes work.
14. The Order Summary is accurate.
15. The Grand Total is correct.
16. Place Order opens the expected process.
17. The correct WhatsApp account is used.
18. The dashboard order is created.
19. The Order ID is visible.
20. Order Details show the correct items.
21. Store and customer information are correct.
22. Pending, Dispatched, Delivered, and Cancelled are used consistently.
23. Customers are notified of status changes.
24. Payment is verified independently.
25. Cancellation and refund procedures are documented.
26. The PDF invoice was tested.
27. Store-specific deletion is used carefully.
28. Privacy, Terms, Refund, and Shipping policies are current.
29. Duplicate orders are investigated before fulfillment.
30. Duplicated stores use the correct number, products, stock, and policies.
31. The workflow was tested on desktop and mobile.

Chapter Completion

At the end of this chapter, the user should understand how WhatsApp Store Product Orders differ from standard VCard Product Orders, how customers use the cart and quantity controls, how to review Order IDs, items, quantities, and Grand Totals, how to update Pending, Dispatched, Delivered, and Cancelled statuses, how to download invoices, and how to protect customer information throughout fulfillment.