Connecting a social account requires communication between AIUNIFY Social Media and the selected social network. The authorization process may use a platform login dialog, popup window, redirect, or callback before the account becomes available in Studios.
When a platform opens a separate authorization window, keep the original AIUNIFY Social Media page open. The application may need the original browser session to receive the result and refresh the connected-account list.
If selecting Connect appears to do nothing, check whether your browser blocked a popup. Allow popups for sm.poweredbyaiunify.com when the platform connection requires an authorization window.
If you close a social login screen or deny authorization, the account will not be connected. The application can display a cancellation or failure message. Return to Connect Platforms and begin the process again.
A previously connected social session can expire. In that case, Studios can indicate that the account requires reconnection. Use the normal Reconnect action rather than attempting to configure the social integration itself.
If the account has reached its allowed number of connected channels, a new connection can be stopped before authorization. Review the connected-channel count and available subscription capacity.
Messages referring to missing provider Client IDs, App IDs, secrets, API credentials, or service integration configuration indicate a provider-side setup issue. These settings are administrative and are not part of normal User Operations.
Do not enter or change service-level credentials. Contact the appropriate service administrator or support provider.
Refresh the connected-channel view and confirm that the correct social identity was authorized. If the authorization completed but the account remains unavailable, retry the connection once. Persistent service-level failures should be reported to support rather than resolved through administrative configuration.