Open the Saved Replies tab to reuse, copy, or remove AI replies saved from previous review and feedback responses.
Each Saved Reply entry can display:
Select Open to reload a Saved Reply into the Builder.
The saved Business, Rating, Reply Type, Customer Name, Review Text, Tone, Language, linked feedback context, and generated reply can be restored.
Select Copy to copy the Saved Suggested Reply directly to the clipboard without reopening it.
Select Delete to permanently remove the Saved Reply from the AI Review Reply history.
The interface asks for confirmation before deletion.
Select Create reply to return from Saved Replies to the Builder and start another response.
Choose:
Use Previous and Next to navigate larger Saved Reply histories.
If the Saved Replies area is empty, the interface explains that generated and saved AI replies will appear there for reuse.
Select Create first reply to begin.
For positive reviews, verify that the response acknowledges the customer's experience, reflects the Business appropriately, and does not add claims the customer did not make.
For lower ratings, use the generated Recovery Reply as a starting point for an appropriate customer-service response. Avoid copying a response without checking that it accurately addresses the customer's actual issue.
Use the customer's real Name when it is known and appropriate. The Auto Name feature is an input convenience and should not be mistaken for actual customer identity.
Generation may consume account Credits. Review the Credit Preview before generating repeated variations.
A Fallback Reply remains usable as a draft, but its wording should be reviewed just as carefully as an AI-generated response before customer use.
Save reply versions that are likely to be useful again. Saved Replies make it easier to reopen previous wording and adapt it to similar customer situations.