After entering the Business, Rating, Reply Type, Review or Feedback, Tone, and Language, select Generate AI Reply.
When the Rating is four or five stars, the generated result is identified as a Positive review.
When the Rating is one through three stars, the generated result is identified as a Recovery reply.
The result is labeled either:
If AI generation is temporarily unavailable, the system can provide a structured fallback reply instead.
The output includes Suggested Reply, which is the primary generated response.
Short Reply provides a more concise alternative.
Professional Reply provides a more formal response option.
Friendly Reply provides a warmer conversational alternative.
Each generated Reply card has a Copy action for copying that specific response to the clipboard.
Select Regenerate to generate another response from the current inputs.
Select Make shorter to generate a more concise response and use the Short Reply variation as the suggested response.
Select Make warmer to shift the Tone toward Friendly and use the warmer variation as the suggested response.
Select Save reply to retain the current result in AI Reply history.
The saved entry includes the Business context, Rating, Reply Type, customer information, Review Text, Tone, Language, and generated reply options.
AI Review Reply can be opened directly from a Review Booster feedback item.
When this occurs, Business, Rating, customer information, feedback text, and campaign context can be loaded automatically.
When a saved reply is linked to Review Booster feedback, saving the AI reply can update that feedback item's follow-up status to Replied.
When AI Review Reply was opened from linked Review Booster feedback, the Actions area can also provide Mark resolved.
Use Mark Resolved after the connected feedback no longer requires additional follow-up.
Generated replies are drafts. Read the response carefully before posting or sending it to a customer, especially when responding to complaints, sensitive service issues, or lower ratings.