AI Review Reply creates response options for public reviews and private low-score feedback.
The interface describes the workflow as writing professional replies for public reviews and private low-score feedback.
The interface summarizes the intended workflow as:
AI Review Reply has two primary tabs:
Select the Business the customer feedback relates to.
A Business profile is required before branded replies can be generated.
Select a Review rating from one through five stars.
Available Reply Types are:
Auto by rating selects the response approach from the Rating.
Four- and five-star entries use a positive public-review response style, while lower ratings use a private recovery style.
Customer name is optional.
Leave it blank when a generic reply without the customer's name is preferred.
The Builder also provides Auto name, which inserts an example Customer Name based on the selected Language.
Enter the customer's actual review or feedback into Customer review / feedback.
This field is required and provides the central context used to generate the response.
AI Review Reply supports Tone options including:
Select the Language for the generated reply.
Before generation, the Builder displays the expected Credit amount for the action and the Credits remaining on the account when usage is limited.
If the account does not have enough Credits for the action, the Generate button can be unavailable and the interface displays Not enough credits remaining for this action.