65.1 Responses Tab

Open the Responses tab to review captured private feedback and follow-up status.

65.2 Recent Responses

The Recent Responses area displays information including:

• Customer or Guest.
• Feedback Form.
• Rating or No Rating.
• Status.
• Feedback Message.
• Phone.
• Email.

65.3 Low Ratings

A rated response of three stars or lower is visually identified as a lower-score item requiring attention.

65.4 New Status

A newly captured response remains in the normal follow-up state until it is marked Resolved.

65.5 Mark Resolved

Select Mark resolved when the customer issue no longer needs active follow-up.

The system asks for confirmation before closing the follow-up item.

65.6 Resolved Status

Mark Resolved changes the response Status to Resolved and records when it was resolved.

65.7 Undo

A Resolved response provides Undo.

Use Undo when the feedback still requires attention.

65.8 Reopen Response

Undo returns the response to New status and clears the stored resolution time.

65.9 Search and Business Filter

The same Search and Business filter used by the Feedback Workspace also scope the Response Inbox to the matching Forms.

65.10 Response Pagination

Choose 10, 25, or 50 Responses per page and use Previous and Next to navigate larger response histories.

65.11 Generate Feedback Request

Select Generate feedback request from the Feedback Forms header to open Content Writer with a private feedback-request objective for recent customers.

65.12 Generate Thank You

Select Generate thank you to create customer-facing Thank You copy for use after private Feedback submission.

65.13 Follow-Up Routine

1. Review new Feedback regularly.
2. Prioritize low-score responses.
3. Use available contact information for appropriate follow-up.
4. Mark the item Resolved after the issue no longer requires attention.
5. Use Undo if further work becomes necessary.