Customers reach a Feedback Form through the public Feedback Page, shared link, or QR Code.
The customer-facing page displays the Business Name and configured Public Headline.
The page provides a Rating selector from one through five stars.
If Require Rating is enabled, the customer must choose a Rating before the response can be submitted.
If Require Rating is disabled, the Rating may be left blank.
The customer can enter a Name, but the standard Feedback submission does not require it.
The customer can enter a Phone number.
The customer can enter an Email address.
If Require Contact is enabled, the customer must provide at least one valid contact method:
The Your feedback Message is required.
The system accepts the customer response only after required validation is satisfied.
The customer selects Send feedback to submit the private response.
Accepted customer information is connected to the Business customer workflow where applicable.
The submission creates a Feedback Response linked to the Feedback Form and Business.
The Local Growth notification workflow can create a new Feedback notification after submission.
After successful submission, the public page replaces the Form with the configured Thank You Message.
Feedback Forms are designed for direct private Business feedback. They are distinct from the Review Booster public-review routing workflow documented earlier in this manual.