62.1 Creating a Feedback Form

Open Feedback Forms and select Create feedback form.

The system describes the Form as a private response page for post-visit feedback and issue recovery.

62.2 Business

Select the Business associated with the Feedback Form.

The Business connects responses, customer information, campaign activity, and reporting to the correct local Business.

62.3 Form Name

Enter the internal and campaign-facing Form name.

An example is:

Post-visit feedback

62.4 Public Headline

Enter the Public headline shown to customers.

The default wording is:

Tell us about your experience

62.5 Thank You Message

Enter the message customers should see after a successful Feedback submission.

The default is:

Thanks. Your feedback helps us improve.

62.6 Require Rating

Enable Require rating when customers must select a one-to-five-star Rating before submitting.

When this setting is off, Rating remains optional.

62.7 Require Contact

Enable Require contact when the Business needs contact information for customer follow-up.

When enabled, the customer must provide either:

• Phone, or
• Email.

The customer does not need to provide both to satisfy the Contact requirement.

62.8 Feedback Message

The actual Feedback Message is always required on the public Form.

62.9 Customer Name

Customer Name is optional in the Feedback submission workflow.

62.10 Public Page Design

The Form creation dialog includes the shared Growth Tool page-design controls for the connected public Landing Page and QR experience.

62.11 Publishing at Creation

New Feedback Forms are created in the published state.

They can later be Paused from the Feedback Workspace.

62.12 Create Feedback Form

Review the Business, Form Name, Public Headline, Thank You Message, Capture Settings, and public-page design, then select Create feedback form.