61.1 Feedback Forms

Feedback Forms is a Local Growth tool for collecting private customer feedback, identifying service issues early, and organizing follow-up before customer concerns become unresolved problems.

61.2 Opening Feedback Forms

Select Feedback Forms from Growth Tools.

The main page provides user actions to:

• Create Feedback Form.
• Generate Feedback Request.
• Generate Thank You.
• Open the latest Form when one exists.

61.3 Feedback Health

The Feedback Health panel summarizes:

• Forms.
• Responses.
• Average Rating.

61.4 Feedback Forms Metric

Feedback Forms counts the private response campaigns included in the current workspace view.

61.5 Published

Published counts Feedback Forms currently operating in the Live state.

61.6 Visits

Visits measures QR scans and public-link visits associated with Feedback Forms.

61.7 Responses

Responses represents submitted private Feedback Form responses.

61.8 Low-Score

Low-score counts rated responses of three stars or lower and identifies feedback that may require attention.

61.9 Average Rating

Average Rating is calculated from responses that contain a rating.

Responses submitted without a rating do not contribute a numerical score.

61.10 Resolved Feedback

Feedback responses can be moved into a Resolved state after follow-up and can later be reopened if more attention is required.

61.11 Feedback Workspace

The Feedback Workspace contains:

• Forms — public Feedback Pages and their campaign controls.
• Responses — captured private feedback and follow-up status.