Customers reach a Coupon Campaign through its public Coupon Page, shared link, or QR Code.
The customer-facing Coupon Page can display:
The customer must enter a Name to submit a Coupon Claim.
The customer can supply a Phone number.
The customer can supply an Email address.
The customer selects Claim coupon to request the offer.
Before a Coupon Code is issued, the system checks whether the campaign's Expiry Date has already passed.
If the offer has expired, the system displays:
This coupon has expired.
The system also checks the configured Usage Limit.
When a positive Usage Limit has already been reached, the system displays:
This coupon has reached its claim limit.
When a claim is accepted, the customer information is processed into the connected Business customer workflow.
A new Coupon Redemption record is created and receives its own unique Coupon Code.
If the Campaign has a Coupon Code Prefix, the Prefix is normalized into uppercase letters and numbers before being added to the generated Code.
The system adds a random Code segment and checks that the complete generated Code does not already exist.
After a successful claim, the public page displays:
Your coupon code
The customer can then present that Code for the Business's redemption process.
The accepted claim also enters the account's Coupon workflow so the Business can review the customer, Code, Campaign, and redemption Status.