Coupons is a Growth Tool for creating local offers, collecting customer claims, issuing unique Coupon Codes, and tracking in-store or operational redemptions.
Select Coupons from the Growth Tools section of the User Portal.
The main Coupons screen provides actions to:
The Coupon Performance panel summarizes how customer claims are converting into actual redemptions.
It displays:
Coupon Campaigns counts the local Coupon offers created for the account.
Campaigns can exist as Live offers or Draft offers.
Visits represents tracked QR scans and link visits across Coupon Campaigns.
Coupon Claims represents customer requests that generated Coupon Codes.
Coupons Used represents claimed Coupon Codes that have been marked as redeemed through the User Portal.
Redemption Rate measures Used Coupon Claims as a percentage of total Coupon Claims.
A higher claim count does not automatically mean a campaign is producing redemptions. Compare Coupon Claims and Coupons Used together.
The Coupon Workspace contains three operational tabs:
Campaigns contains the customer-facing offers and their publishing, QR, Landing Page, content, and deletion actions.
Claims contains individual customer Coupon Codes and their redemption Status.
Workflow summarizes the customer-to-redemption process and provides reusable Offer Ideas.