The Review Booster form contains a Message Templates section for the customer-facing messages used during the review flow.
The Thank you message is used after a customer completes a Review Booster interaction that returns to the campaign page.
The default wording thanks the customer for visiting and explains that the feedback helps the Business improve.
The Private feedback message appears when the selected rating falls below the Public Review Threshold.
The default wording acknowledges that the experience was not perfect and asks the customer to explain what happened.
When the private-feedback path opens, the customer can be presented with fields for:
The customer can then select Send private feedback.
Use language that clearly tells the customer that the Business wants to understand the experience.
Avoid wording that could confuse the customer about whether the feedback is public or private.
The Review Booster creation dialog includes a Private feedback copy preview.
Use it to confirm that the current message is clear before saving the campaign.
The Review Booster workspace provides a Generate review request shortcut into the user-facing Content Writer.
This shortcut preloads a review-request objective for happy recent customers.
The workspace also provides Generate thank you.
This opens the user-facing Content Writer with a goal focused on thanking customers after a review or private-feedback interaction.
When using AI-generated copy, review and adapt the result before placing it into the Review Booster. The final customer-facing wording should accurately reflect the Business and intended follow-up process.