The Routing Rules section determines when a customer is sent toward a public review destination and when the private feedback path is displayed.
The Public review threshold provides three choices:
A customer selecting a rating at or above the chosen threshold follows the public-review route.
A rating below the threshold opens the private feedback path.
If the Public Review Threshold is set to 4+ Stars:
The Preferred review destination determines which configured public review service is used first.
Available choices are:
The public response workflow can use the other configured review URL when the preferred destination does not contain a usable URL.
For example, if Facebook is preferred but no Facebook Review URL is available, the system can use the Google Review URL.
The Review Booster form includes a Live funnel preview.
The preview visually separates ratings that will follow the public-review route from ratings that will remain in private feedback.
The preview shows the selected threshold and destination in an operational summary such as:
Select the threshold intentionally based on the Business's desired customer-feedback workflow.
After changing the threshold, review the Live Funnel Preview before saving so the routing matches the intended customer experience.