30.1 Specialized Report Tabs

Business Reports provides specialized tabs for:

  • Reviews.
  • Leads.
  • Bookings.
  • Coupons.
  • Feedback.
  • Customers.

These tabs use the Business Reports filters selected above them.

30.2 Review Performance

The Reviews tab can report:

  • Review Visits.
  • Positive Ratings.
  • Negative Feedback.
  • Google Review Clicks.
  • Average Rating.
  • Review Conversion.

30.3 Lead Sources

The Leads tab breaks Lead activity down by Campaign and Source.

For each source it can show:

  • Campaign.
  • Source.
  • Number of Leads.
  • Conversion Rate.
  • Most recent Lead activity.

30.4 Booking Performance

The Bookings tab can show:

  • Total Bookings.
  • Pending.
  • Confirmed.
  • Cancelled.
  • Completed.
  • Booking Conversion.

30.5 Coupon Performance

The Coupons tab can show:

  • Coupon Claims.
  • Coupons Used.
  • Expired Coupons.
  • Redemption Rate.
  • Coupon Conversion.

30.6 Feedback Summary

The Feedback tab can show:

  • Total Feedback.
  • Positive Feedback.
  • Negative Feedback.
  • Resolved.
  • Unresolved.
  • Average Rating.

30.7 Customer Growth

The Customers tab reports contact growth associated with the current Business.

Available measures include:

  • Total Customers.
  • New Customers.
  • Returning Customers.
  • Last Activity.

30.8 Empty Report States

If a report has no activity yet, the system explains which customer action must occur before the report can populate.

For example, Booking Performance appears after Booking activity, Coupon Performance after Coupon activity, and Customer Growth after contacts are captured or added.

30.9 Reading Reports Together

Do not evaluate a campaign from one metric alone. Compare Scans with the relevant outcome, then review the appropriate specialized tab to understand the conversion quality behind the traffic.

30.10 Operational Reporting Routine

A practical Business reporting routine is to review the overall Conversion Rate, compare Top Campaigns, inspect Recent Conversions, and then open the specialized Review, Lead, Booking, Coupon, Feedback, or Customer tab that corresponds to the Business goal.

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