The Reviews tab tracks customer ratings, low-score feedback, and public review intent generated through Review Booster campaigns for the current Business.
The Review workspace includes a Review health summary with:
These values provide a quick view of the Business's captured Review Booster activity.
Ratings Captured represents customer ratings collected through Review Booster.
Low-score feedback identifies ratings requiring additional attention.
The deployed Business review workflow treats ratings of three stars or lower as low-score activity.
Google Review Clicks represents positive customer activity routed toward the public Google review path.
Review Booster is designed so positive customers can continue to a public review destination while lower scores can remain within the private feedback workflow.
The Review Inbox displays captured Review Booster results for the current Business.
Each row can contain:
Depending on the response and follow-up state, the interface can show statuses such as:
The right side of the Review workspace includes Rating distribution.
It shows the Average Score, total number of Responses, and the distribution of ratings from five stars through one star.
Use Review Health to distinguish positive review activity from customer experiences needing follow-up, then use the Review Inbox filters and actions to work through individual responses.