From an Agent workspace, select Settings. The Agent Settings page contains the Agent profile plus website deployment controls.
The profile section controls the identity, instruction layer, and retrieval safety threshold that shape visitor answers.
Use the Name field under Basics to change the Agent's workspace identity.
This should not be confused with the visitor-facing Persona Display name available under Customize.
The Default language selector supports EN, ES, FR, DE, PT, JA, AR, and ZH in the deployed form.
Change this when the Agent's normal default-language behavior needs to change, then save the Agent profile.
The System prompt is the Agent's instruction layer. It is presented to the model before indexed Knowledge and live visitor messages are incorporated.
Use it to define:
The Settings form displays the current character count against a 2,000-character limit.
Prefer clear, purposeful instructions rather than filling the field with factual content that belongs in Knowledge Sources.
The Retrieval confidence threshold determines how confident a retrieved Knowledge match must be before the Agent uses that information to answer.
The interface states that below the threshold the Agent should say it does not know instead of guessing.
You can adjust the threshold using the numeric input or slider. The accepted range is 0 through 1, in increments of 0.01.
The interface displays the same value as a percentage for easier review.
The deployed interface explains that 0.5 is tuned for the configured Cloudflare bge-base retrieval environment and that a stricter value may be appropriate for different embedding environments or stricter confidence requirements.
Do not raise the threshold simply because a higher number appears safer. An excessively strict threshold can cause relevant Knowledge to be rejected.
Select Save changes. A successful update can display Changes saved.
Saving Agent profile settings and publishing are separate operations. Review and test significant changes before using Re-publish when a new published snapshot is needed for live visitor operation.