An Estimate represents expected charges for products or services before those charges become an Invoice.
Create an Estimate when your organization's workflow calls for a formal estimate before billing.
When your account has Estimate creation access, start from the Estimates workspace or use the Estimate Quick Action.
Before creating a new Estimate, search for an existing record for the same Customer and transaction.
The Estimate form includes a Customer selection.
Select the correct Customer before entering transaction details. The Customer relationship is fundamental because the Estimate can later be converted into an Invoice and can also be reviewed from the Customer relationship.
When the selected Customer has applicable Projects, the Estimate form can provide a Project relationship.
Select a Project only if the Estimate belongs specifically to that Project.
Review the transaction date and the applicable expiration or validity date presented by the Estimate form.
Dates should reflect the actual period for which the Estimate is being issued.
The Estimate uses the applicable transaction Currency available in your tenant.
Customer-related financial rules may influence which currency is used. Ordinary users should select from or accept the currency presented by the CRM rather than changing global currency configuration.
Add the products or services being estimated using the available item controls.
Review:
If an existing Item accurately represents the product or service, use it rather than creating inconsistent free-form descriptions for the same offering.
Estimates can include discount and adjustment controls where available in the transaction form.
Verify the selected discount type and value before saving. A financial adjustment should have a legitimate transaction purpose and should not be used to disguise an incorrect line item.
The Estimate form can include other operational fields such as tags, an assigned sales user, notes, terms, and transaction-specific information made available by your tenant.
Complete those fields according to the transaction rather than changing tenant-wide setup.
When your account has Estimate editing permission, modify the existing Estimate when it remains the same transaction.
Take additional care when editing an Estimate that has already been sent or acted upon. The revised CRM record should accurately represent what the Customer is being asked to review.